The hallmark of any business lies not just in what they can produce or the service they can offer but in how they treat their clientele. As the marketplace becomes more competitive, there is a need for businesses to distinguish themselves, and what better way to do it than through exceptional customer care service. At Kaoshi Network, our customer care (CX) team is not just a department, it’s part of who we are, what we offer. It’s the core of our business. We understand how important they are and here’s why we prioritize CX.
First off, who is a Kaoshi Network customer? A Kaoshi Network customer is an individual or business that wants to send money from Africa to the diaspora or send money from the diaspora down to Africa and creates an account with us to facilitate those transactions. With Kaoshi Network, you can send funds to over 40 countries outside Africa. These are the people who we offer our services to.
- FOSTERING RELATIONSHIPS
The CX team is the interface between the customer and Kaoshi Network and to build strong and lasting relationships with our customers, we ensure the CX team is strong. We aim to foster an environment that enables trust and loyalty by listening to customer needs, finding solutions and addressing the problems. For example, every Kaoshi Network customer can find their designated account officer on the website by clicking at the top right of their screen. Here, you can see their name and contact information. Every customer has an account officer whether you’re sending money from Africa to the diaspora or vice versa.
These are conscious steps we have taken to ensure we sustain the lasting relationship we have with you, and you with our brand. At Kaoshi Network, our mission statement reads, “Your Money, Your Decision” and we make sure our customer care team relates this to you. Like our posters; they make the decision on the rate to set. This is a step we take to ensure you have the power we promise.
2. CUSTOMER SATISFACTION
Nothing puts a smile on a customers’ face more than assuring and positive customer care. Whether it be via call, text or email, we value customer satisfaction and as such, developed a team that caters to that. When customers feel valued and heard, they feel satisfied, and we want every one of them to leave each interaction feeling as such. The plethora of remittance services at the disposal of our matchers lets them pick whichever aligns best with them. Our CX team lets them make that choice while still maintaining the customers’ satisfaction.
3. ENHANCING GROWTH
It is no secret that to drive company growth, one must be willing to retain customers and as such, must value the service the men and women of the CX team bring. We recognize that satisfied customers are more likely to spread the word to others and so the customer care is tailored not just for you but for the next potential customer. We also strive to resolve issues as quickly as possible to ensure that our customers receive value in the shortest possible time.
We can boast of having the fastest response rate to customer demands and complaints in the market. That equally helps in boosting our reputation both online and offline.
4. VALUABLE INSIGHTS AND CHANGING EXPECTATIONS
The fastest and most efficient way we gain insights about our customers is through our CX team. Whether its customers preferences, challenges or expectations, every interaction with our team helps us understand you better. This also helps us collect feedback, and work on the areas that need improving.
In the same vein, we understand that customer needs and expectations keep changing and evolving and to stay abreast, adapt and remain relevant, we must be attentive to those changes. Our CX team are the ears of the company. They are there to speak and more importantly listen to help us serve you better.
At Kaoshi Network, we value our customers and make sure that they are at the centre of everything that we do. This helps us foster strong relationships, enhance company growth, increase customer satisfaction and gain valuable insights. With the help of our amazing customer care team, we can put the customer first. As we continue to grow, our undying commitment for the men and women in the CX team will undoubtedly grow. We appreciate our incredible customer care team for their dedication and hard work. They truly are the heartbeat of the company, and we are honoured to have such a talented and compassionate group of individuals representing Kaoshi Network.